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Performance Metrics & Benchmarks

January 13, 2011

Demonstrating value is one of the watchwords for business support functions today. The pressure is on to show that performance is strong – and improving.

For most in functions such as Legal, Contract & Commercial Management and Procurement, that is a tough demand. If they have any meaningful measurements of functional performance, they are typically quite narrow, they are of questionable validity and they lack external comparitors. That is why it is so important for us to establish a portfolio of standard measurements that can be used to demonstrate our efficiency and effectiveness, and the contribution we make to the efficiency and effectiveness of others.

Although many seek measurements data, few appear to like the implications of gathering the information. But IACCM is persisting in its efforts to steer the community towards more consistent discipline and to itself be able to provide valid benchmark standards. In the third phase of its comprehensive benchmark study (to which more than 700 companies have so far contributed input), IACCM is collecting aide range of performance data that will be made available in summary form to all participants.

The survey can be accessed at

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