Getting more from your contracts – spotting a troubled project
One challenge facing contract and project managers is how to improve their anticipation of problems. Contract administration was mostly a reactive discipline, reporting after the event. Contract management should be far more proactive, seeking to anticipate and remediate issues before they become major problems, leading to potential claims or disputes.
The question is, what are the warning signs? We recently posed that question to a group of experts within IACCM and they produced the following list – a sort of ‘top ten’, though in no particular order of priority. We plan to add to this list and increase its sophistication because it represents important knowledge and insight which may assist many in delivering greater value through improving project success – avoiding delays, budget overruns and quality defects.
Here is the list of things to watch out for, to measure or to test; please add to it, change it and comment upon it.
Actual versus plan cost or cash flow
Finger-pointing / blame
Lack clarity over authority / decision-making
Failure to maintain / update business case
Staffing not in accordance with plan
Disputes / disagreements over change
KPIs / measures inconsistent with goals
Poor or incomplete documentation
User dissatisfaction or disengagement