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Measurements and benchmarks for contract management

January 9, 2012

IACCM has started the feedback process from its 2011 surveys on benchmarks and measurements.

On January 10th, there will be two webinars that explore a range of commonly asked questions, including typical reporting line for contracts and commercial groups, the type of measurements used to monitor and report performance, trends in workload, the scope of the role performed, cycle times and sources of knowledge and information. The study compares buy-side and sell-side groups and also reveals variations between geographies and, where relevant, based on the size of the business.

The study is based on input from more than 500 organizations. The last time research was undertaken across such a wide group was in 2004 and the webinar will discuss some of the changes over that period – as well as the areas in which there has been limited progress.

Overall, the study reveals a sense of insecurity for both managers and practitioners. There is a broad awareness of the need to improve the contracting process and demonstrate greater value, especially for sell-side resources. On the buy-side, the input reflects a continued battle to exert greater influence and achieve higher status in the business. In both cases, the webinar will point to some of the key reasons why contract groups are struggling to achieve their goals and suggest a range of changes that must be made.

Registration for the live webinars is at Alternatively, a recording will be available in the IACCM Member Library later this week.

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