My title is a quote from an executive at contract management provider Icertis and helps explain the growing momentum and interest in contract-related technologies.
The field remains volatile, as evidenced by two recent acquisitions – Exari with Coupa and Determine with Corcentric. These moves by two finance-oriented software providers further illustrate the point that today’s contract management tools are increasingly focused on economic value rather than simply control and compliance. While Determine has been operating in various forms for some 20 years and has always been praised for the quality of the user interface, Exari is a much newer entrant to the field and has developed some excellent risk management and contract production tools, making extensive use of artificial intelligence. Both of these are interesting moves and continue the wave of consolidations that have typified the market in recent years.
The move by Coupa is especially worth watching since it appears to be an effort to address the limitations of traditional spend-management solutions, which have struggled to offer meaningful contract management support. The concept behind this acquistion is therefore attractive and, subject to successful integration of the two systems, should position Coupa extremely favorably relative to its main competition.
The broader market
Meantime, the overall market remains highly fragmented, with multiple providers jockeying for position. IACCM’s free contract software comparison tool is assisting several thousand potential buyers each month as they seek to understand their options and the best fit for their requirements. In the last week, I have had fascinating discussions with leaders from Icertis and SirionLabs, both of which continue to win major new accounts and are at last achieving enterprise-wide adoption, with their post-award functionality providing a compelling return on investment.
Procurement contracts remain the major focus for many providers. Their clients appear to believe that this is where they can achieve substantial savings and drive faster cycle times. Many also see automation as an alternative to improving contract-related skills – or perhaps as a necessary pre-cursor. By consolidating lifecycle data, they will start to identify major opportunities to reduce value leakage and cut the cost of their commercial operations.
However, there are providers who continue to make headway with sell-side contracting. Pramata is one of those and has today announced further enhancements to its Commercial Relationship Baseline, which it claims is effective at ‘eliminating billing errors, driving more profitable upsells and renewals, and reducing customer churn’.
The bottom line
It is encouraging that we are at last seeing far more compelling reasons for acquiring contract-related software. For too long, the return on investment was predicated on nebulous resource and efficiency savings that proved at best elusive and at worst unrealizable. The latest generation of tools are far more adaptable and agile, using APIs to support the dataflows on which contract performance and intelligence depends. In fact, these systems are fast exposing the inadequcy of traditional internal systems which one provider describes as ‘clunky and slow’. At last, the scale of potential improvements in both cost reduction and revenue increase is being both understood and realized.
Digitizing contracts is indeed an eye-opener – at least for those who choose to see.
The Blavatnik School of Government at Oxford University recently released a report containing its 2019 assessment of International Civil Service Effectiveness. Within this, it included a series of specific assessments, one relating to public procurement.
It is interesting to compare the conclusions reached by the Blavatnik team with those reported by IACCM in its recent Multi-Jurisdictional Benchmark Study. While there are some similarities, it is the differences that illustrate how varying criteria can lead to significantly different results.
The Blavatnik study assessed six ‘component scores’ when determining procurement effectiveness, against eight used by IACCM. While there were overlaps, the Blavatnik data was in several key areas either different or, in some cases, much narrower than the IACCM equivalent. For example, Blavatnik examined transparency and integrity, whereas IACCM looked at approaches to risk and contracting standards; Blavatnik scored e-procurement and handling of Small-Medium Enterprises, whereas IACCM looked more broadly at the use of technology and the quality of supplier relationships. As result, a number of countries achieved very different rankings on the Blavatnik table than they did in the IACCM assessment.
It’s the outcomes that matter
Based on the respective reports, IACCM’s work was in some cases not only broader, but perhaps also deeper. It gathered a wide range of inputs from primary sources, including from suppliers to government. This led to some quite different conclusions. As an example, Denmark achieved second place on the Blavatnik index, but was considerably lower in IACCM’s rankings. That is because Blavatnik gave a high rating to the Danish e-procurement system (a view shared by IACCM), but appeared not to recognize that this covers only a very small percentage of spend. More than 90% of government procurement in Denmark is highly decentralized and, while there are some excellent local initiatives, these are not replicated across ministries. Indeed, a large proportion of expenditure is managed at a regional level, resulting in high levels of fragmentation and diversity of standards.
The United Kingdom is another example where extensive investment in building procurement capabilities has yet to yield the results that might be expected of a country that Blavatnik ranked in third place. This is illustrated not only in the IACCM findings, but also by the conclusions of an almost simulataneous report released by ‘Reform’, a think-tank for public services, which examined the state of public services commissioning. It concluded that there has been an imbalance in the investments made, with disproprtionate attention to the ‘contracting-out’ phase and insufficient on contract management and on supplier selection. With so much public service delivery now depending on private sector performance, this continues to result in regular and highly publicized exposures to cost and quality.
Some years ago, a former executive from the US government made the observation: “We often undertake a perfect procurement and achieve completely the wrong outcome”. His point was that the measurements and incentives associated with a ‘good’ procurement’ are often perverse – for example, based on nominal savings at the time of contract, or on avoiding competitive challenge. IACCM’s research confirmed that the public sector worldwide is to some extent struggling with outdated public procurement rules and attitudes to risk, resulting in a reduction in competitive bidding and real challenges in achieving the levels of supplier partnering that modern economies require.
The way forward
Addressing these issues is itself a key commercial challenge and cannot be achieved by a single jurisdiction. It is interesting to note that smaller economies are often far more effective at generating better results from their procurements. That’s because they can often be more nimble in their actions and also because those actions may be less scrutinized and less likely to generate complaint. (Indeed, in the Blavatnik report, out of the top seven countries, four have a population under 10 million).
But at the other end of the scale, the United States frequently demonstrates creativity and innovation in its approaches to contracting and procurement. While not always successful, this readiness to experiment is essential to future development.
Ultimately, we must hope that studies such as those by Blavatnik and IACCM, together with the work of institutions such as the Open Government Partnership, will generate the global debate that is needed for meaningful reform of public procurement policies and practices. This is not a matter of academic debate – it is a topic that is fundamental to the quality and value we achieve from public services.
A summary of the IACCM Multi-jurisdictional study is available on request from info@iaccm.com
In his blog, ‘Contract Drafting Wars’, Mark Anderson has joined the debate over ‘fit for purpose’ contracts. It’s an important discussion because contracts today permeate almost every corner of society – and for most people are unintelligible and exclusionary.
A battle – or difference of perspective?
Mark is perceiving that there is a battle going on between IACCM and Ken Adams (author of a Manual of Style) regarding contract drafting. With the greatest of respect, he misses the point. This is actually a debate about inclusiveness and intelligibility, about the fundamentals of purpose and design, of which drafting style is but a component.
Let’s start with a few facts:
– approximately 4 out of every 5 people do not speak English
– approximately 1 in 6 people (and 1 in 4 women) are illiterate
– less than 0.001% of contracts are litigated; their primary purpose is not to facilitate legal disputes, but to frame an economic arrangement
– even when litigated, courts do not (as Mark suggests) depend solely on words. They have to interpret drawings (engineering and construction); maps (property); software code (IP); musical notes (copyright); designs (patents); video and even e-mojis (yes, there are legal experts in this too). The trend to alternative media is unstoppable.
The change is already happening
IACCM members – some of the world’s biggest corporations – are recognising these forces and the importance of user-based design. They understand that the typical users of contracts are not courts and not lawyers. The first principle of good communication is not whether the transmitter believes it to be clear, but whether the receiver understands it. On this count, traditional contracts fail miserably and it is obvious that A Manual of Style cannot possibly on its own fix the problem.
The emerging world, with its expectations of greater inclusiveness and equality, is challenging for lawyers (and other established professions), yet also exciting. It demands new thinking and a readiness to test and, where appropriate, adopt fundamentally different approaches. Technology will be disruptive. Digitisation offers exciting possibilities. Computable contracts, smart contracts, video contracts, comic contracts – they are all emerging realities and at IACCM we welcome this opportunity to educate, to innovate, to make contracts living instruments, to end a world where they are too often a barrier to social inclusion and justice. In this ambition, we are joined by many lawyers and legal academics from around the world, anxious to lead institutional change and adapt legal practice to the realities of modern business and society.
Within this mix, does A Manual of Style have a place? Absolutely yes. That is why we have always been pleased to promote Ken’s work. Where we disagree is not whether the Manual has value, but whether there is a much bigger need than simply standardising the words for English language contracts. As the facts above illustrate, A Manual of Style is a relatively small step on what is an enormous staircase to the future.
Big organizations have traditionally seen little need to collaborate. Their size gives them power – power over suppliers, customers, distribution networks, even over government and public policy. When it comes to negotiation, they simply don’t do it. Contract terms are imposed on the counter party. Why be reasonable when you can instead exercise control (and call it ‘compliance’)?
This attitude still exists, but increasingly proves to be outdated. The networked world exposes bullying, reveals secrets and condemns unethical behavior. The forces that drive the modern economy are also driving increased partnering and collaboration. They enable open, streamlined data flows that result in improved speed and quality of decision-making and better business results.
Not just opinion
Many commercial professionals – especially those within IACCM – have recognized the truth of this for years (read, for example, IACCM’s annual reports on the Most Negotiated Terms, dating back to 2002). The problem has been how to make the switch.
Yesterday, IACCM partnered with Leeds University Law School to stage an Academic Symposium. While coming from significantly different perspectives, speaker after speaker reinforced the message about cooperation. Lisa Bernstein from Chicago Law School promoted ‘managerial contracts’; Haward Soper from Leicester University highlighted the fact that contracts frame relationships; Christof Backhaus from Aston Business School explored cooperation in the context of ethics; and Olivier Goodenough from University of Vermont offered insight to the way that computational contracts will free up time, allowing a shift in the focus of our negotiations.
I could cite many others from this outstanding event – but the important point is that new thinking is fast becoming mainstream. ‘Stronger together’ is shifting from a mantra to a true movement that will deliver both economic and social benefit. IACCM- along with its fast-growing array of academic partners and industry thought-leaders – is assisting its members to implement the practical approaches that give collaboration meaning – contract design and simplification, relational and performance contracts, research and training. These are truly exciting times!
Discover more by joining us at one of the many IACCM events – conferences, member meetings, webinars. See http://www.iaccm.com for details.
Key Performance Indicators – or KPIs – are held up as critical elements for driving contract success. They bring clarity and discipline to complex situations, allowing both supplier and customer to monitor progress and performance.
But do they? Are KPIs of practical use, or are they in fact a distraction, often contributing to failure?
Pro’s and Con’s
KPIs are essentially a measurement system and, as with any measurement system, they impact behavior. Their intent is to drive a desired outcome and they can be very effective in doing that. But there are problems that frequently arise, especially as the complexity of the contract grows:
1) what are the real priorities and is it possible to build consensus across the major stakeholders?
2) what is a manageable number of KPIs without them causing confusion?
3) how do we ensure that the things that are left out are not ignored?
4) what process will we follow to update or amend KPIs over time, to reflect changing needs or circumstances?
These problems often become evident in poorly performing contracts where either there are just too many KPIs, or the selected KPIs are being met but are not delivering user value, or the original KPIs are outdated and have not been amended.
Are there alternatives?
I am seeing growing interest in finding an alternative approach, especially when the contract is long-term and / or where there are significant areas of potential change and uncertainty. Two methods that can work are relational contracts and agile contracts.
The relational contract focuses on establishing a robust governance framework where there is continuous communication and evaluation of performance against a clearly defined business goal or objective. In this context, the integrated team may be more focused on qualitative indicators of performance and they manage through more dynamic data exchange. This may involve the use of technology to ensure consistent data flows and early warning of problems or issues, leading to more proactive planning and mitigation. While KPIs may still feature in some way, they are not essential and certainly they are regularly revisitied and adapted.
Agile contracts tend to be driven by milestones rather than KPIs. By breaking the contract into short-term components, their continuation depends on reaching specific goals or deliverables. Payment is also tied to those milestones.
In conclusion, KPIs do have a continued role as one method of performance management, but they are not always the best approach. This is an area that would probably benefit from greater research and guidance on leading practices. Do let me know if you have encountered any useful material on this overall topic of the options for managing contract performance.
I am observing a growing trend for Procurement teams to adopt the title ‘Commercial’. While I understand the reasons for this, it is typically misleading and misrepresents the true purpose of Commercial Management.
What is Commercial?
The International Association for Contract & Commercial Management (the world’s only Commercial Management association) has a very clear and comprehensive definition of ‘commercial’. In essence, it is about ensuring that an organization’s policies and practices are aligned with market needs and business goals. Ultimately, it is an integrationist function that reconciles the multitude of (often conflicting) stakeholder perspectives and interests to better understand both opportunity and risk, operating to support both buying and selling.
in an excellent article, Bruce Everett has illustrated what disastrous consequences can occur when that overarching alignment is missing – the human, social and economic cost.
So why isn’t Procurement ‘commercial’?
I am not suggesting that individuals trained in procurement can’t be commercial managers. On the contrary, I know many who have made the transition, along with others from functional specialisms such as Legal, Finance, engineering and project management. But here we have the point: Commercial is cross-functional in its nature. It cannot be some bolt-on to specific functional activity.
Why is that? The answer essentially lies in functional purpose and measurements. As Bruce’s article points out, performance measures such as lowest price and compliance are not compatible with long-term value or ethics. Similarly, if we think about this in the context of lawyers, a contract that is legally watertight is often not going to generate a collaborative relationship or future innovation. That doesn’t make typical Procurement and Legal roles less important – it simply acknowledges they represent functional positions, which are not the same as holistic business and social interests.
Into the future
I understand why functions like Procurement want to re-brand as ‘Commercial’, because this high-value, analytical role is where the future lies. More formulaic and repetitive activities that today are performed by functional specialists will in many cases rapidly become automated. I welcome the wish people have to make this change and IACCM is here to assist with membership, training, mentoring and advice.
Commercial Management is a critical role that reconciles economics, ethics and innovation. Making the shift requires much more than simply changing your name or job title.
CAPS Research issued a study result that ‘only’ 72% of companies offer supply management training within the first 12 months after hiring a new employee. The commentary implies this is a problem; but is it?
i must acknowledge that I don’t know precisely how CAPS worded their questions, but the published result appears to be specific to supply management training, rather than training more broadly. So if, say, an employee undergoes an on-boarding program, that probably doesn’t count.
There’s also no reference to hiring policies. To the extent that organizations are making experienced hires, or selecting supply chain graduates, they may well feel no urgency in providing specific training on supply management. What they will care about is that the new employee understands how to apply their knowledge in the context of the business. And IACCM research suggests that is often knowledge acquired ‘on the job’, from colleagues.
People often work within teams, or on specific projects, or gain informal mentoring. They are being trained, but not in a traditional, structured context. Increasingly, there’s also a view that employees must take personal responsibility for filling gaps in their knowledge. And often these days, it isn’t functionally specific skills or knowledge that they lack – it’s broader business or personal skills.
IACCM will shortly be issuing its findings – and observations – on trends in training and skill development as one of its series of benchmark reports. It’s an important topic, but one that is increasingly answered through growing diversity of approach.
I have just spent two hours reading about trust and governance, the need for agile projects, the importance of collaboration. I’ve also been answering questions on how parties can best maintain alignment over a multi-year agreement and the role of optimism in ensuring success.
Ostensibly, none of these things has much to do with contracts. In fact, a fairly consistent theme in each of them is that contracts are either irrelevant or an impediment. We’d probably be better off without them. That’s a sentiment with which I strongly sympathize – yet violently disagree. The contract should actually be the framework for all these things. The fact it is not is because we use the wrong form of contract.
Humans will be humans
Trust, governance, agility, collaboration are all important principles, but they are not innate to human or organizational behavior. There are limits to trust; our perceptions of rules and procedures are different; we do not innately adapt and adjust to change; we do not automatically and consistently collaborate. Those who believe we just need to say or write the words and then rely on ‘relationships’ to see us through are quite simply unrealistic. By dismissing contracts, they lose the fundamental tool that frequently represents the difference between failure and success.
Challenge our beliefs
Too often, we’ve come to accept that contracts are formulaic templates, poorly structured, obtuse, almost impossible to understand. There’s no reason why they have to be this way, other than traditional custom and practice and a failure to push for something different.
So what if business executives and project owners started to demand contracts that are designed to support and enable trust, governance, agility and collaboration. Would that be impossible to achieve? Far from it – such characteristics are entirely achievable. IACCM works with its members every day pursuing and increasingly realizing these goals.
Fitness for purpose
Contracts and the process under which they are formed and managed is frequently based on presumptions of risk that assume bad faith, that seek to impose unilateral rights or obligations, that ignore key aspects of governance and view change as opportunistic. In other words, the complete opposite of the traits we actually believe are needed for success. The answer to this is not to eliminate contracts, but instead to revolutionize their application and design.
Contracts are manufactured to support a purpose. If they are failing to provide what you need, it’s time to reflect on the production process. Either you’ve got the wrong people producing them, or you’ve failed to adequately define your purpose.
Don’t dismiss the tool – make it fit for purpose!
International Association of Contract and Commercial Management | www.iaccm.com
16th Annual Europe Conference | May 13-15, 2019 | Madrid, Spain |
It’s great news that impact investment continues to grow, with latest estimates published by the Financial Times (April 1st 2019) showing fund values are now more than $500bn.
To qualify as an ‘impact investment’, assets must be deployed in a way that ensures societal and environmental impacts are equal to financial returns. It is therefore a far more balanced view of economic benefit, recognizing that focus on financial returns alone is often at a high cost to society overall.
Mirroring a vision
In the context of IACCM, this development is exciting because it mirrors the Association’s vision of ‘a world where all trading relationships deliver economic and social benefit’. And it’s worth remembering that all these funds and associated investments are surrounded by contracts which must be designed to deliver these balanced outcomes.
Achieving the goals of IACCM and impact investments depends upon a fundamental shift in contracting practices and attitudes. Those responsible for their drafting and negotiation must move away from underlying assumptions of bad faith to a model where we design to support and encourage good.
A new realism
Such a shift is not based on wishful or unrealistic thinking. Rather, it recognises the need to construct agreements that generate shared obligations for cooperative governance and mutual benefits, rather than a foundation of unilateral control and punishment. We need to face the fact that today’s approach to contracting simply doesn’t work. Except in the simplest transactions, it creates the wrong operational conditions, resulting in cost overruns, delays and contention. Research increasingly shows the inevitability of these results if we continue with current methods. Yet rather than learn from our mistakes, many practitioners simply try to exert even more control, impose even harsher penalties and retreat behind the myth that ‘compliance’ can somehow fix the problem. It can’t and it won’t. So let’s do something different.
Stronger together
Sally Guyer, IACCM’s CEO, has written on a similar theme today, emphasising the rationale behind her #strongertogether mantra. Ultimately, humanity flourishes when people pull in the same direction, when they care not only about personal power and status, but recognise that sustainable wealth and prosperity depends on caring about outcomes and the impact on others. This means we must set more demanding goals and aspirations, then commit to agreed mechanisms for their realisation.
Contracts are foundational to our world. By contracting for impact, we truly can make it a better place.
‘Commercial innovation’ is increasingly recognized as a critical discipline for business survival and the delivery of value. Back in the 1940s, Nobel prize-winning economist Joseph Schumpeter made the observation that to achieve success, technical invention must be accompanied – sometimes even led – by commercial innovation
But what exactly is it and why is it so hard? In meetings with groups who have a commercial management title, I find they are often bemused by the ‘innovation’ term in the context of their work. That’s because so many have been diverted from creativity and capability building and are instead focused on risk and compliance, mostly at a transactional level.
So what is ‘commercial innovation’?
So far as I know, there is no coherent definition of the term commercial innovation. It’s actually extremely broad. Here are some examples:
- it may embrace the creation of an entirely new industry (for example, the insurance industry was at one time a commercial innovation; more recently a concept such as ride-sharing and the emergence of companies such as Uber are similarly commercial innovations);
- it covers new methods of performing traditional tasks, such as the technology-enabled transformation of payment systems;
- it includes differentiated contracting and financing models, such as the emergence of ‘as-a-service’ software, or outcome-based charging;
- it is achieved through new methods of customer or supplier interface, delivering increased options for self-service or enhancing ease of doing business;
- and it could be as simple as changing a single contractual term that generates positive differentiation, such as developing an alternative to liquidated damages or providing added performance guarantees.
Clearly, the scale of complexity and investment needed across these very different examples is enormous and the responsibility for identifying innovative ideas is – and will remain – diverse and unclear. Arguably, everyone within a business is responsible. So does that make ‘commercial managers’ irrelevant? Where do they fit in the innovation cycle?
The commercial management role in innovation
I see four critical activities or roles that commercial teams should be playing. These operate in part at a transactional level, but also must be applied at operational and strategic levels, supporting business goals and objectives.
Identify: a commercial manager should be a key source of identifying the need and opportunity for innovation. They will do this by observing areas that are damaging customer or supplier satisfaction. That may be through complicated payment procedures, or onerous terms and conditions, or practices that cause delay. Simple things like interfaces that lack authority to negotiate, or invoicing procedures that cause high rejection rates are examples that any good commercial function should be on top of.
Research: seeing opportunities for internal improvement is not in itself going to generate competitive advantage. High performing commercial teams undertake regular market research, not just of competitors, but also in understanding the needs and pressures on their customers or suppliers. They look at other industries for ideas. They commission research studies so that their ideas are backed by facts. It is not hard to do. A professional association like IACCM provides many channels for gathering research data or forming research networks.
Evaluate: a key attribute of any commercial manager should be their ability to evaluate change and innovation proposals. What is the implication? Who is affected? What is the strength of the business case? Are there better ways of achieving the same goal? Thorough analysis is needed to assess impact and ensure there is overall understanding of implications.
Implement: finally, any commercial innovation needs to be implemented. It will have impact on a range of business capabilities and may need to be reconciled with other offerings or practices. Often there will be a need for new contracts or terms and potentially impact on business systems or skills. Without strong sommercial support, the innovation is likely to fail or under-deliver.
Commitment Matters 